Thursday, January 25, 2007

Travel Counselor

Main Tasks, Duties & Accountabilities:
§ Converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
§ Compute cost of travel and accommodations, using calculator, computer, carrier tariff books, and hotel rate books, or quote package tour's costs.
§ Book transportation and hotel reservations, tours, and handles all visa arrangements.
§ Telephone customer to advise of any changes with travel conveyance or to confirm reservation.
§ Follows up on waiting list reservations & pending travel procedures with clients/accounts.
§ Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by the company.
§ Provide customer with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations.
§ Print or request transportation carrier tickets, using computer printer system or system link to travel carrier.
§ Handle clients' Technical problems.
§ Adhere to all operating, quality and security procedures.

Key Accountabilities:
§ Customer service & quality standards
· Maintain client relationship management.
· Maintain customer focus.
· Adhere to all operating & security procedures.
· Provide correct and accurate pricing to clients.
· Maintain computer based and paper files.
· Answer office inquiries.
· Handle administrative tasks.
· Coordinate & assist in credit (debtors) collection.
· Share responsibilities in teams.
· Increase sales from walk in clients.
§ Punctual with clients in all agreed upon arrangements and according to the procedures manual.
§ Follow all policies, rules and regulations of the organization.
§ Organize own work and set priorities to maximize productivity.

Key Qualifications:
Educational Background
University Degree Preferably in Tourism
Special Trainings
Ticketing courses, Ticketing Systems
Previous Experience
2-5 years
In Similar Position
Min. 1 year
Language Skills
Fluent in an Foreign Language specially English
Another language is an asset.
Computer Skills
General knowledge of operating the common applications.
Ticketing Systems: Amadeus, Galileo, worldspan…etc.
Other Required Skills & Abilities
Communication skills, Organizations skills, Interpersonal skills

Please do not apply if you are not meeting the above requirments. Add the job
title to the subject.

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